Can I post a link to my company's blog?
Only if you work for a customer success technology company, and only if the post follows reddit's self-promotion guidelines instead of existing to generate leads.
Subreddit guides
r/CustomerSuccess rules, stats, and what to post
A source-backed Rankhog guide to r/CustomerSuccess: public rules, community context, posting fit, and startup-promotion risk before you publish.
By Anthony Riera, founder and operator of Rankhog.
Subreddit guides combine public Reddit source URLs, captured rules, visible verification dates, and Rankhog's account-safety workflow.
Current public stats
- Members
- 56,186
- Verified
- September 29, 2026
- Category
- Customer success and retention teams
Rules can change, so Rankhog keeps verification dates and the original public Reddit sources visible.
Rule summary
- Keep Conversations Respectful and Civil: Keep conversations civil and respectful. No persoanl attacks, insults, or doxxing will be tollerated. Repeat offenses will result in a permanent ban.
- Use the Weekly Career Advice Threads: Use the weekly career advice threads to discuss how to get into the industry, salaries, resume critiques, career paths, etc. Individual posts that fall into these categories will be removed.
- No Self-Promotion: If you work for a customer success technology company and want to post one of your blogs, that's fine, but this subreddit does not exist for generating leads for your company. In general, follow [reddit's self-promotion guidelines](https://www.reddit.com/wiki/selfpromotion) and you should be good.
- No Spam Links to Articles: Any article posts without at least one initial comment summarizing the linked article and attempting to start a discussion will be removed.
- No Individual Job Postings: Use the monthly "Who is hiring?" thread to post your open roles. Do not create individual threads.
- NO AI SLOP: It's literally the least you can do.
Works well
- A first-person writeup of a retention or onboarding lesson you learned the hard way, ending with a question practitioners can answer from their own experience.
- A blog post from your customer success technology company, posted with an initial comment from you that summarizes the article in plain language and asks the community where they agree or disagree.
- A discussion prompt about a real industry trend, like how teams measure customer health, framed to draw out how different practitioners handle it.
- A career question posted inside the weekly career advice thread rather than as its own post.
- An open role shared in the monthly Who is hiring thread instead of a standalone job post.
Avoid
- Posting AI-generated content of any kind, because “NO AI SLOP” bans it outright.
- Dropping an article link and walking away, because “No Spam Links to Articles” removes posts with no summary comment.
- Using the subreddit to generate leads for your company, because “No Self-Promotion” says the community does not exist for that.
- Posting a career, salary, or resume question as its own thread, because “Use the Weekly Career Advice Threads” gets those removed.
- Creating a standalone job posting instead of using the monthly hiring thread, because “No Individual Job Postings” forbids it.
- Getting personal with attacks or insults, because “Keep Conversations Respectful and Civil” warns repeat offenses mean a permanent ban.
What r/CustomerSuccess Is For
This is a community for customer success practitioners and leaders. People come here to share knowledge, network, and discuss the future of the customer success industry. The description frames customer success as a business strategy that focuses product development and service delivery around making sure customers achieve their goals, so the room is full of people who run onboarding, retention, and account health for a living. It is a practitioner space, not a buyer space, which means the people reading your post are the ones who would evaluate and use tools like yours, not decision makers browsing for vendors.
Rules That Matter Before Posting
Four rules decide whether a marketing-adjacent post survives here. “No Self-Promotion” says that if you work for a customer success technology company and want to post one of your blogs, that is fine, but the subreddit does not exist for generating leads for your company, and you should follow reddit's self-promotion guidelines. “No Spam Links to Articles” removes any article post unless you add at least one initial comment summarizing the linked article and trying to start a discussion. “NO AI SLOP” is stated bluntly, and the policy brief treats AI content as banned, so do not post anything that reads as machine-generated filler. “Use the Weekly Career Advice Threads” matters if you are tempted to frame your product around career questions, because individual posts about getting into the industry, salaries, resume critiques, and career paths get removed. “Keep Conversations Respectful and Civil” is the baseline, and repeat offenses there lead to a permanent ban.
What To Post
A good post here is written by a human and reads like it. If you have real experience in customer success, share a lesson, a mistake, or a pattern you noticed, and invite practitioners to push back or add their own view. If you want to share a blog post and you work for a customer success technology company, that is allowed, but write your own summary comment under the link that boils down what the article says and asks a question the community can actually debate. Keep the post about the topic, not about your product, and follow reddit's self-promotion guidelines. If your question is about careers, salaries, or resumes, put it in the weekly career advice thread instead of a standalone post.
What To Avoid
The fastest removals come from the link and promotion rules. If you share an article, you must add an initial comment that summarizes it and asks something that starts a discussion, otherwise the post is gone under “No Spam Links to Articles”. If you work for a customer success technology company, you can share a blog, but a post that exists to generate leads violates “No Self-Promotion”. Do not post AI-generated content, because “NO AI SLOP” is a hard ban on it. Keep career topics like how to get into the industry, salaries, resume critiques, and career paths inside the weekly career advice threads, because standalone posts on those get removed under “Use the Weekly Career Advice Threads”. Job openings belong in the monthly Who is hiring thread, not individual posts, per “No Individual Job Postings”. And stay civil, because “Keep Conversations Respectful and Civil” says repeat offenses end in a permanent ban.
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Common questions about r/CustomerSuccess
Can I share an article I wrote or found useful?
Yes, but the rules require at least one initial comment from you summarizing the article and trying to start a discussion, or the post gets removed.
Can I ask how to break into customer success or get my resume reviewed?
No, career advice belongs in the weekly career advice thread, and individual posts on those topics will be removed.
Can I post that my company is hiring?
No, open roles go in the monthly Who is hiring thread, not in individual posts.
Can I use AI to draft my posts or comments here?
No, the rules ban AI content outright, so anything that reads as AI slop is the fastest way to lose the room.
Lists featuring r/CustomerSuccess
Use these audience lists to decide whether r/CustomerSuccess is the best fit for your Reddit SEO plan or just one supporting community.
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