A source-backed Rankhog guide to r/techsupport: public rules, community context, posting fit, and startup-promotion risk before you publish.
Checked October 21, 2026 from the community's public Reddit pages:
By Anthony Riera, founder and operator of Rankhog.
Subreddit guides combine public Reddit source URLs, captured rules, visible verification dates, and Rankhog's account-safety workflow.
r/techsupport is a place where people post a tech problem they are stumped on and the community helps them solve it. The description asks everyone to try to help others with their problems as well, so it runs on volunteers answering questions. The people posting here are regular users with a broken computer, a misbehaving program, a device issue, or something similar, and the people answering are hobbyists and technically minded folks who enjoy fixing things. The rules make clear the community is for technical issues only, and that it is free and volunteer driven, not a place for marketing, recommendations, or general technology chat. One thing worth knowing from the description itself, the community points people toward its Discord server, so some of the help happens off Reddit by the community's own choice.
The rule that decides almost everything for a founder is “No Posts/Comments by a Company or an Employee on Behalf of a Company”, which says employees of companies with social media presences for marketing or damage control are not allowed. “No Soliciting” bans asking the community to link to your subreddit, forum, Facebook page, or anything else you run, and states plainly that they are not there to market for others. “No Spam, Trolling, Insults, Jokes, or Posts Unrelated to Tech Support” removes blog spam, link spam, and referral spam, and adds that posts must contain a tech support issue. “Recommendations” says this is not a recommendation or advertisement subreddit, and that recommending products outside the whitelist can get your comment or post removed and a ban imposed. “No Offering Rewards” bans offering any compensation for solutions, including gift vouchers or transfers. “No Private Messages or Moving to Another Service” prohibits moving communication off the subreddit or their Discord, and says doing so causes a permanent ban. “No Incomplete Posts” requires descriptive titles and a body with real information, so an empty body or a vague title gets removed. “No Potentially Malicious Links” treats Dropbox, Google Drive, and Google Photos links as potentially malicious and recommends against URL shorteners. “No Public Service Announcements” requires moderator approval before posting any announcement. Finally, “No Password or Account issues” means the community cannot help with account or login problems at all, so do not build a post around that topic.
Here is the honest answer for a founder: this community is close to the hardest place on Reddit to market in, and the rules are built to keep it that way. The rule against companies and employees posting on behalf of companies means you should not show up wearing your founder hat at all. If you want a presence here, the only shape that fits is being a genuinely helpful individual. That means answering people's technical questions in comments with real, detailed fixes, with no links to your own stuff and no mention of your product. If a solution you know happens to be a piece of software, the “Recommendations” rule allows recommending a hardware or software solution as a comment to a post, but it also warns that recommending products outside the whitelist might get your comment removed and a ban imposed, so treat even that as risky and keep it plain and relevant. If you ever do post, make it a real tech support question or a real fix with a descriptive title and a body full of details, in English, because “No Incomplete Posts” removes anything vague. Keep every conversation public on the subreddit or their Discord, because moving it to private messages or another service gets you permanently banned.
Do not post anything promotional, because “No Soliciting” and “No Spam, Trolling, Insults, Jokes, or Posts Unrelated to Tech Support” between them cover link dropping, blog spam, referral spam, and asking people to visit your page. Do not post as your company or on behalf of it, because “No Posts/Comments by a Company or an Employee on Behalf of a Company” removes those outright. Do not offer rewards or payment for help, because “No Offering Rewards” forbids it. Do not ask people to DM you or move to another service, because “No Private Messages or Moving to Another Service” says that causes a permanent ban. Do not post vague titles or empty bodies, because “No Incomplete Posts” removes them. Do not post public service announcements without moderator approval, because “No Public Service Announcements” says you will be banned otherwise. Do not post AI generated content, because the spam rule says no AI. Do not use URL shorteners or link to Dropbox, Google Drive, or Google Photos, because “No Potentially Malicious Links” flags them. Do not post in a language other than English, because rule 15 removes non English posts and comments. And do not post about passwords, account lockouts, or two factor authentication, because “No Password or Account issues” refuses those no matter the reason.
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No. “No Posts/Comments by a Company or an Employee on Behalf of a Company” removes posts and comments from employees marketing or doing damage control for a company with a social media presence.
No. “No Soliciting” covers asking for links to your subreddit, forum, Facebook page, or anything similar, and the rule states plainly that the community is not there to market for others.
Yes, conditionally. “Recommendations” allows recommending a hardware or software solution as a comment to a post, but warns that recommending products outside the whitelist can get your comment removed and a ban imposed.
No. “No Spam, Trolling, Insults, Jokes, or Posts Unrelated to Tech Support” states no AI, and the policy brief confirms AI content is banned.
No. The rules ban Dropbox, Google Drive, and Google Photos links as potentially malicious, and recommend against URL shorteners because they can hide malicious links.
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