Can I ask people to try my product and give feedback?
No. “No Solicitation” bans selling, advertising, and soliciting products or services, including asking users to review them.
Subreddit guides
r/CustomerService rules, stats, and what to post
A source-backed Rankhog guide to r/CustomerService: public rules, community context, posting fit, and startup-promotion risk before you publish.
By Anthony Riera, founder and operator of Rankhog.
Subreddit guides combine public Reddit source URLs, captured rules, visible verification dates, and Rankhog's account-safety workflow.
Current public stats
- Members
- 59,634
- Verified
- September 29, 2026
- Category
- Customer success and retention teams
Rules can change, so Rankhog keeps verification dates and the original public Reddit sources visible.
Rule summary
- Post about customer service: This subreddit is intended for stories regarding your experience with customer service, whether in the industry or as a customer.
- No blogspam: No blogspam
- No personal contact information: No personal contact information. No advocating harassment or brigading.
- No incivility: No namecalling, slapfighting, or bigotry
- No Solicitation: This subreddit is intended for stories about customer service and as a location to vent frustrations from both the agent and the customer side. Please do not attempt to sell or advertise your products or services here or solicit for others to use or review them. This includes advertising for your chatbots or ticketing systems, requesting users fill out surveys, or offering coupons or vouchers for products or services in exchange for feedback.
- No AI content: There has been a rise in AI generated posts and content across reddit seeking engagement. This subreddit is devoted to stories, experiences, and discussion from real humans. AI generated posts, images, and media are not allowed within this subreddit.
Works well
- A first person story about a time you handled a difficult customer, with no product mention and no link.
- An honest account of a support experience from the customer side, focused on what happened and how it felt.
- A lesson you learned working a support desk, told as a story rather than advice or a pitch.
- A question about how other agents or customers handle a common support situation, asked from real curiosity.
- A vent about a genuinely frustrating service experience, kept civil and free of names or contact details.
Avoid
- Asking people to try, review, or give feedback on your product, because “No Solicitation” covers requests for users to use or review things.
- Sharing a link to your blog post, case study, or landing page, because “No blogspam” removes posts with links.
- Dropping your email, phone number, or booking link in a post or comment, because “No personal contact information” bans it.
- Posting a story written by a chatbot or polishing it with AI tools, because “No AI content” removes AI generated posts and media.
- Advertising your chatbot, ticketing system, survey tool, or coupon program, because “No Solicitation” names each of these directly.
- Calling out a named agent or company in a way that invites pile-ons, because “No personal contact information” also bans advocating harassment or brigading.
What r/CustomerService Is For
This community is for discussions about customer service. The rules say it is meant for stories about your experience with customer service, whether you worked in the industry or you were the customer on the other end of the line. So the room is full of two kinds of people. Support agents and reps sharing what their days actually look like, and customers venting about a bad experience or celebrating a good one. It works as a place to swap stories and let off steam from both sides of the counter. It is not a place for tools, services, or anything that smells like a pitch.
Rules That Matter Before Posting
The rule that decides everything for a founder is “No Solicitation”. It says the subreddit is for stories and venting, and it bans selling, advertising, or soliciting for products or services. It even names chatbots, ticketing systems, survey requests, and coupons offered in exchange for feedback, so if your product touches support in any way, this rule is aimed at you. “No blogspam” bans posts that are really just links to your own content. “No personal contact information” bans sharing contact details and also bans advocating harassment or brigading, which matters if you feel like naming a company that wronged you. “No AI content” bans AI generated posts, images, and media, because this community wants stories from real humans. “No incivility” bans namecalling, slapfighting, and bigotry, which is easy to trip when a support story gets heated. Finally, “Post about customer service” keeps every post on topic.
What To Post
The only safe play here is a genuine story from your own experience, told in your own words. If you have worked a support desk, share a real moment from it, what went wrong, what you learned, how you handled an angry customer. If you have been a customer, share an honest experience, good or bad, without naming and shaming anyone. If you run a company, you can talk about a lesson you learned on the support side as a story, as long as there is no product mention, no link, and no ask anywhere in it. Write it yourself, keep it human, and leave every promotional bone out of it.
What To Avoid
Do not post anything that sells, advertises, or solicits, and that includes asking people to fill out surveys or offering coupons for feedback. Do not post links to your blog or your site. Do not share personal contact information, and do not encourage anyone to harass a company or a person. Do not post anything written by AI, including images or media. Do not namecall or start fights, even when a story about bad service tempts you. And keep every post actually about customer service.
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Common questions about r/CustomerService
Can I link to my blog post about a support story?
No. “No blogspam” removes posts that link out, so keep everything in the post text itself.
Can I use AI to draft my story?
No. “No AI content” requires posts to come from real humans, so write it yourself from your own experience.
Can I share a story from my time working a support desk?
Yes, if it is a genuine story from your own work, told without any pitch, link, or contact details.
Can I name and shame a company that gave me bad service?
No. “No personal contact information” bans sharing contact details and advocating harassment or brigading.
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